POLICIES

SHIPPING
DUE TO COVID-19 SHIPPING MAY TAKE LONGER
Orders cannot be edited or changed once your order is placed. Please allow 7-10 business days to process orders unless specified in the product listing.  Choosing expedited shipping does not bypass the 5-7 business day processing period. Shipping address cannot be edited or changed once an order is placed.  Tracking confirmation is sent via SMS text or email once your order has shipped. Shipping rates are based on weight size and destination. 
All customs duties, taxes, or fees are the sole responsibility of the customer. 
If you are having issues with lost or delayed shipment please follow the steps outlined by USPS or UPS
Orders over $150.00 will be shipped “Signature Required”, unless requested or otherwise noted. Contact your shipping carrier with tracking #. For international orders, please check tracking often and contact your local mail carrier for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice please contact USPS or your local shipping carrier immediately.  We are not responsible for orders that may get lost or stolen during transit or upon delivery.

INTERNATIONAL SHIPPING
All international orders incur duties/taxes that may vary by destination address. Placing an order to an international destination serves as confirmation that you understand it is your responsibility to pay the fees applied when doing so either at check out or upon picking up your order.

For international orders that have been in-transit for more than 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees. If you have further questions, email us at lockwood51store@gmail.com.

RETURNS
All sales final. No returns. You may exchange all or part of your order within 7 days of receiving it for store credit, as long as the returnable item(s) have not been used or worn.  Jockstraps, Swim, and Sale items are not eligible for return or exchange. Please know when sending in an item for store credit, the shipping cost is the responsibility of the customer. We will not refund shipping. However, regarding an exchange of goods, we will pick up the cost of shipping upon receiving your defective of incorrect item(s).  Any requests after 7 day limit may not be approved.  We are not responsible for normal wear and tear. Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached.
EXCHANGES
Please note that we are only able to exchange items for a different color / size of the same item. Please place a new order for new item, and return the original item for a refund. To insure we receive your exchange, please request a tracking number and insurance from your shipper. We are not responsible for lost returns / exchanges with outside shippers.
DAMAGES
Upon delivery, there is a 7 day grace period upon receipt of an order to contact us about defects. We are not responsible for normal wear and tear after those 7 days. To contact us about damages, email lockwood51store@gmail.com.
PRIVACY POLICY

Lockwood51 collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy. For more info on what we collect click here

Information we collect about you: Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey.  This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. We will never email, call, or contact you in any way requesting your password. Please make sure you create a strong password, Lockwood51 cannot be held responsible for any damages resulting in failure to do so. 

Marketing email communications: At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing information from us. If you do not wish to receive marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all marketing emails, or you may email customer service at lockwood51store@gmail.com. 

Terms of Service  This website is operated by Lockwood51 . Throughout the site, the terms “we”, “us” and “our” refer to Lockwood51 . Lockwood51 offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. For more information on our terms of service click here.